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Contact Centre Homeworking – Is it time to think again? 

Klaas van der Leest, UK Managing Director, Intelecom outlinesfive reasons why it’s time to reconsider homeworking, and although he is thinking contact centre homeworking, the same rules increasingly apply to many other areas

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How IBM will support cloud developers

A raft of 30 new services built around the recently launched BlueMix PaaS, including a sandbox area, are being targeted at the cloud applications and services community to make development easier and richer

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Research highlights the dawn of the Super User

73% of organisations acknowledge IT-savvy workers but half lag in granting them resources to combat shadow IT.

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iTRACS evolves DCIM

iTRACS has released Converged Physical Infrastructure Management® (CPIM®) 3.2. This latest release enables faster workflows, enhanced integration tools and a new level of automated connectivity management featuring the integrated imVision® automated infrastructure management solution.

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Dell advances Open Networking initiative

Dell’s open-networking initiative disrupts traditional networking switch model, enables rapid...

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Big Blue gets a big cloud idea

IBM has latched onto the need to not have as many partners as possible, to provide the widest...

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HP extends mission-critical enterprise environments

Company adds availability, efficiency and cloud-readiness enhancements for business-critical...

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Alert Logic announces international expansion Into EMEA

Alert Logic has announced its international expansion into EMEA. The US-based company recently...

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KEMP enhances server workload and application security

New security features for ADCs fill the gap left by Microsoft TMG.

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ManageEngine fortifies enterprise security log analytics

New SIEM GA features: real-time event correlation, complete user audit trail, ISO 27001 reporting,...

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Mimecast service disarms Spear Phishing threat

Targeted Threat Protection joins suite of cloud security services for email.

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Volta welcomes SSE Telecoms’ ‘LIGHTNOW’ network at its central London data centre

SSE Telecoms’ LIGHTNOW high capacity networking service now available at Volta, adding...

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Videos

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses...

How 2026 will redefine the UK’s data centre landscape

Mary-Ann Clarke, AECOM’s Director of Data Centre Delivery, believes that developers, utilities, planners and government need to work together to accelerate investment in grid reinforcement and smart energy...

A new benchmark for high-density multi-fibre testing

Nigel Hedges, Application and Technical Specialist at Fluke Networks explains that, as fibre density increases and performance margins tighten; driven by AI, cloud, and next-generation digital infrastructure,...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

Expert Opinions

Trends and Best Practices for Designing AI-Ready Data Centres

AI-Ready Data Centres

The secret to turning AI hype into real business results

Paul Swaddle, Product Manager at Serios Group and Lucy Batley, founder of AI consultancy Traction Industries discuss how organisations can combine data and AI to create meaningful business impact.

What new ISO/IEC testing rules mean for MPO, singlemode and warranties

By Andrew Sedman RCDD, Head of Technical Support & Training, Reichle & De-Massari AG.

AI agents are causing havoc for businesses – here’s how to stop them from going rogue

By Mark McClain, CEO and Founder at SailPoint.

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