Digitalisation World

Customer experience maturity leads to business resilience, revenue growth and agent retention

Published in Digital Business

Companies that have continued to invest in their customer experience (CX) over the past year are 16 times more likely to have maximised their resiliency during the pandemic and three times more likely to have grown their customer base year over year, according to new research released by Zendesk, ...

NEWS

Volkswagen and Teradata develop smart factory solution

Published in Data Analytics Infrastructure Software

On the path to fully networked production in the automotive industry, there are two key success factors: the digital networking of processes, products and machines, and the smart use of data. An interdisciplinary team from Volkswagen, AWS, and the connected multi-cloud data platform for enterprise...

NEWS

Siemon partners with Paessler to secure uptime of critical IT infrastructure

Published in AI AIOps DC Facilities + Colo Infrastructure + Asset Management

Paessler will join Siemon’s Intelligent Building and Data Center Complimentary Manufacturer Partner programme which hosts industry leading organisations that work with Siemon in delivering additional value and support to its customers in the data centre and intelligent building markets.

NEWS

bp to grow leading US technology company that turns commercial buildings into virtual power plants

Published in DC Facilities + Colo Power & Cooling

Blueprint Power can help turn commercial buildings into flexible power assets that generate, store and trade renewable energy, helping decarbonize dense urban areas.