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Nordea adopts a conversational AI approach to banking to transform the customer experience
  • Published in AI

Nordea, the leading Nordic bank, has turned to virtual agents to improve customer enquiry resolution rates for the business, and increase client satisfaction. The virtual agents can resolve most customer-facing queries without the need for human intervention, allowing Nordea’s workforce to add...

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NEWS
STEM Day: Female tech experts share their thoughts

STEM Day takes place annually on 8th November, serving not only as an opportunity to celebrate the successes across the across the science, technology, engineering and mathematics (STEM) sectors, but to reflect on what must be done to improve it. Unfortunately, women still only make up a mere 24%...

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NEWS
Alarming lack of women in executive roles, despite FTSE 350 improving boardroom gender diversity

Women account for almost 40% of directors on FTSE 100 boards and 39% on FTSE 250 boards, largely meeting the new Women Leaders Review targets; but there is an ‘appalling’ lack of progress of women into executive roles (senior board positions).

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NEWS
Aggreko establishes Stockholm Depot to support Nordics

Temporary utilities specialist Aggreko has opened a new depot in Stockholm in an effort to provide continued support to the growing Nordic data centre market.

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NEWS
Raxio Group breaks ground for construction of Raxio Abidjan in Côte d’Ivoire

The Raxio Group, a leading pan-African data centre developer and operator, held a ground-breaking...

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NEWS
Teraco breaks ground on JB5 – A 30MW data centre expansion to the Isando Campus

Teraco’s new development brings a highly advanced and sustainably designed data centre to the...

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NEWS
Locating data centres in Scotland could cut carbon intensity by 11x

Analysis highlights large variations in Great Britain’s carbon intensity levels.

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NEWS
Pulsant launches PulsantFlex to simplify digital transformation

PulsantFlex provides the agility to move workloads between colocation and cloud at a time that...

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NEWS
Softcat study reveals priority tech investments for smarter digital transformation

62% of organisations are prioritising Cyber Security in the year ahead.

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NEWS
Alpha Data powers NASA’s climate change mineral dust detector on Space Station

Critical elements of a new instrument attached to the International Space Station (ISS) this...

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NEWS
Vantage Data Centers opens Berlin and Frankfurt facilities

Vantage Data Centers, a leading global provider of hyperscale data center campuses, has delivered...

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NEWS
atNorth partners with Snerpa Power

atNorth data centers to be connected to Snerpa Power’s software platform to develop solutions for...

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Videos

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

Micromanaging data centre infrastructure brings maximum rewards

Mike Slevin, Director of EMEA market at Fluke Corporation, explains how, as AI demand accelerates, new research from the company reveals a growing confidence crisis among data centre professionals, raising...

Closing the visibility gap in modern MSP cybersecurity

Kristian Wright, Co-Founder and CEO at enhanced.io, discusses why MSPs must move beyond traditional endpoint security and embrace a unified approach across endpoint, network, cloud, identity, and IoT...

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

Expert Opinions

Organisations Don’t Need a Cloud-Native Network to Adopt SASE

By Anthony Lobretto, SVP of Connectivity, 11:11 Systems

AI sovereignty must go beyond chips and models - how local LLMs can help businesses build sovereign AI

By Tobie Morgan-Hitchcock, CEO & co-founder, SurrealDB.

Automated vs Manual API Testing: Which Approach Is Right for You?

Compare automated vs manual API testing — pros, cons, tools, and use cases. Learn when to choose each approach and how to combine them for better results.

Unlocking the goldmine of conversational data

By Amitabh Misra, Chief Technology Officer, Sprinklr.

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