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NEWS
Genesys Cloud CX helps employees improve quality, speed and accuracy
  • Published in AI

Genesys has introduced expanded generative AI capabilities for experience orchestration, helping organisations unlock deeper customer and operational insights using the power of Large Language Models (LLMs) as a force multiplier for employees.

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NEWS
81% of enterprises in the search for new cybersecurity vendors

Research reveals top vendor marketing strategies required to influence buyer awareness and purchasing decisions during challenging economic times.

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NEWS
Vertiv enhances its Three-Phase UPS Channel offering in EMEA

New go-to-market strategy addresses channel partners’ increased demand for higher power and three-phase UPS to meet customers’ growing digital requirements.

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NEWS
Netskope Intelligent SSE selected by Transdev

Implementation is part of Transdev's Cloud-First approach to better manage technological obsolescence.

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NEWS
Telehouse Europe powers operational and customer experience excellence

The colocation provider has restructured its operational team to include a new Data Centre Services...

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NEWS
IBM to build its first European Quantum Data Centre

The IBM facility in Ehningen, Germany, is expected to open in 2024.

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NEWS
Riverbed adds Intelligent Automation

Riverbed Alluvio leverages intelligent automation to automate workflows across tool silos with...

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NEWS
CrowdStrike unveils ‘1-Click XDR’

New innovations for Falcon Cloud Security extend unified agent and agentless cloud visibility and...

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NEWS
Towards AI-first Security Cloud

Cisco launches new security service edge (SSE) solution to enable superior hybrid work experiences...

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NEWS
Cisco launches Full Stack Observability Platform

New vendor-agnostic Cisco Full-Stack Observability (FSO) Platform brings data together from...

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NEWS
Foresight Factory launches Business Decision-Making Platform

Collision blends AI, ML and human intelligence to enable enterprise B2C businesses to anticipate...

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NEWS
Zscaler enables a secure, connected workplace for Primetals Technologies

The Zscaler Zero Trust Exchange platform supports the network redesign for local internet breakouts...

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Videos

LapSafe AI Smart Locker: exploring AI in secure access

Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the...

AI accelerates adversaries and reshapes the attack surface

Zeki Turedi, CrowdStrike Field CTO Europe, discusses the findings of the company’s 2026 Global Threat Report, which reveals that AI is accelerating the adversary and expanding the enterprise attack surface....

Financial visibility, profitability, and exit readiness in the MSP market

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...

Community collaboration and transparency - key to data centre success in the AI era

Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...

Expert Opinions

Atlassian Q&A: Inside the company’s vision for AI

In this Q&A, Jamil Valliani, Head of Product for AI at Atlassian, discusses the company’s approach to AI, the role of context in enterprise workflows, and how tools like Rovo and Teamwork Graph are evolving.

Atlassian Team '26: The growing role of context in AI-driven workflows

At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where context-aware systems and platform enhancements are set to redefine how work is automated and scaled across...

AI Infrastructure relies on heat innovation for viability

By Richard Clifford, VP of sales & Solutions EMEA Salute.

The shift from selling software to delivering outcomes in the race for real value

Based on an exclusive interview with Brian Duffy, Chief Revenue Officer at Atlassian, this article explores how AI is reshaping priorities at every level, with businesses under increasing pressure to move...

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