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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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NEWS
Arrow Electronics expands ArrowSphere with Bitdefender MSP cybersecurity portfolio

Collaboration delivers advanced threat prevention, detection and response solutions to managed service providers across EMEA in a phased approach.

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NEWS
Veezoo launches Cloud: data analytics for everyone

Veezoo is a smart virtual assistant that empowers non-technical users to get fast, meaningful business insights from cloud databases using natural-language questions.

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NEWS
Nokia provides 5G private wireless networking to KATCH Network, Japan

KATCH to offer autonomous private 5G networks for enterprises and manufacturing companies in West Mikawa region, Aichi Prefecture.

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NEWS
Return to the office full-time? No thanks!

Survey by tech job marketplace hackajob shows changing attitudes to work. Hybrid working is the new...

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NEWS
Blockchain technology provides a potential game changer for clothing supply chain

As governments around the world crack down on companies whose supply chains are linked to forced...

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NEWS
OpenText introduces new content services platform to power modern work in the cloud

OpenText Core Content and OpenText Core Case Management empower customers to securely capture,...

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NEWS
AT&T Cybersecurity launches Managed Endpoint Security solution

AT&T Managed Endpoint Security with SentinelOne provides comprehensive endpoint protection for...

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NEWS
Lack of skills threatens AI progress

O’Reilly has published the results of its annual AI Adoption in the Enterprise 2021 survey. The...

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NEWS
Clavister provides 5G security to LATAM mobile operator

Clavister's 5G Security Solution is to be deployed by a LATAM telecoms provider to enhance the...

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NEWS
6G to consider societal requirements

The Next Generation Mobile Networks (NGMN) Alliance publishes its first 6G White Paper focusing on...

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NEWS
HCL to drive end-to-end IT transformation at UD Trucks

HCL’s next-gen IT services to accelerate UD Trucks’ digital transformation journey.

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Videos

AI continues to shape data centre design and operations innovation - Part 2: Energy & infrastructure

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

REMI delivers renewable energy portfolio optimisation

Albert Hofeldt, Chief Product and Technology Officer at Power Factors, discusses the launch of Unity REMI: Renewable Energy Management Intelligence. REMI is the purpose-built intelligence engine that...

Platform play delivers thermal management expertise across the data centre ecosystem

Peter Huang, Global President of Thermal Management & Data Centre at Castrol, discusses the rising importance of liquid cooling to meet the growing demands of AI, ML, and edge computing, explaining how bp...

Expert Opinions

Automated vs Manual API Testing: Which Approach Is Right for You?

Compare automated vs manual API testing — pros, cons, tools, and use cases. Learn when to choose each approach and how to combine them for better results.

Why software quality needs to be a board-level responsibility

By Carl Andrews, CEO, Original Software

Why the UK data centre sector is at a turning point

By Adam Eaton, CEO of VIRTUS Data Centres.

Thinking like a threat actor: Why MSPs must look beyond the visible attack surface

In an exclusive interview with Rik Ferguson, VP of Security Intelligence at Forescout, it becomes clear that effective cybersecurity now demands more than compliance and regular practice. To stay ahead of...

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