Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Red Hat Enterprise Linux 6.6 Beta now available

Red Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.

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Quorum releases onQ v3.8

Quorum has announced the general availability of Quorum onQ™ v3.8. This latest version offers a long list of new features and enhancements — among them, the industry’s first truly agentless protection for application consistency. With this new feature, Quorum delivers the only...

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to...

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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End user survey sheds light on the application’s importance

Ninety-four per cent of UK business end users say application performance and availability affect...

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's...

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With...

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near...

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still...

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Videos

Alex Adamopoulos, Chairman and CEO of Emergn, discusses the results of the company’s new research, which reveals that enterprise leaders now expect measurable returns from AI investments within months, not...
Greg Gyves, Director of Global MSP & GSI at TeamViewer, explores the real operational pressures MSPs are dealing with. He highlights expanding service boundaries, rising complexity, and the constant push to do...
Phil Cullerton, VP Services EMEA at Vertiv, explains why services will define the future of the data centre. The future of the data centre is not just about who builds fastest, it is about who operates best....
Nancy Hammervik, Chief Channel Officer at GTIA, shares insights from 40 years in the tech channel. She explains how community, mentorship, and a “member-first” mindset drive real impact in the industry....

Expert Opinions

By Scott Ashenden, Head of Security and Infrastructure at Team Matrix.
By Sujatha S Iyer, Head of AI Security at Zoho Corp.
Harmonics pose a headache for electrical systems in many industries, but data centres are uniquely exposed to the risks. Scott Birchall, Data centres & HVACR application engineer, ABB, explains what harmonics...
By Matt Evans, CEO at Apx Data Centre Solutions.