NEWS
Customer experience innovation set to undergo exponential growth

Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing...

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NEWS
Retailer reaches for micro data centres

Three new Micro Data Centres deployed at separate locations, containing complete environmental monitoring, air conditioning, power distribution and UPS, along with training, and an on-going maintenance programme.

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NEWS
Zizo and Intellegens partner

Technology businesses join forces to combine award-winning data engineering capabilities with ground-breaking Applied Machine Learning.

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NEWS
Cloud security report highlights multi-cloud problems and skills shortages

Misconfiguration is the number one cause of cloud-security incidents in 2021.

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NEWS
Fully-managed Identity Threat Protection, Powered by Falcon Complete

Expands Falcon Complete into one of the most critical areas of enterprise risk – identity.

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NEWS
Patchy patch mamagement?

Edgescan has published the findings of its 2022 Vulnerability Statistics Report, which for the 7th...

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NEWS
More mainframe mayhem?

As mainframe modernization and hybrid cloud adoption takes on increasing importance, IT leaders...

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NEWS
Fungible empowers tomorrows data centre

Fungible has introduced a significant upgrade to its Fungible Storage Cluster (FSC) with the FSC...

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NEWS
TSB Bank accelerates innovation with Dynatrace

Full-stack observability and advanced AIOps dramatically reduce manual effort and enable teams to...

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NEWS
OVHcloud expands its portfolio of file storage solutions

Enterprise File Storage offers high performance and high availability to help organisations...

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NEWS
Quantum launches hyperscale tape storage system

Latest innovation for helping hyperscalers and cloud service providers to build and manage...

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NEWS
Technology leaders examine IT's environmental impact

Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and...

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Videos

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...
Matt Wilkins, Global Director of Design and Engineering at Colt DCS, explains that data centre operators need ‘controlled flexibility’ now more than ever, as tightened regulatory environments, skills gaps,...
Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the...
In this interview, Melanie Douglas, Sales Manager EMEA & Global Partner Program Manager, discusses how the company is evolving its Microsoft 365 migration expertise into AI readiness, governance, and Copilot...

Expert Opinions

As UK data centre capacity continues to expand, ensuring electrical resilience under fire conditions is an important design priority. Fire protection enclosures play a vital role in maintaining circuit...
Cooling is one of the most expensive operational outlays in data centre operations: reducing its cost and improving Power Usage Effectiveness (PUE) is therefore one of the primary challenges for data centre...
By Glyn Hodgkiss, Associate, Air Quality.