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“We have a longstanding relationship with Hoteles City, and the private cloud solution we have developed in collaboration with their team reflects our commitment to Fanatical Experience® for our clients,” said Enrique Valladares, Chief Sales Officer for LATAM at Rackspace Technology. “Throughout the process we have been closely allied, from analysis to implementation, through operation and optimization of the solution.”
In an industry where the guest experience is paramount, hospitality organizations are under pressure to alter their business models to meet ever-evolving customer expectations. Today's guests demand more personalized interactions but also the autonomy to control their own experiences. In response, hospitality companies have leveraged cloud technologies to streamline the user journey and create unforgettable customized experiences.
“Our relationship with Rackspace Technology is as close as if they were members of our own team,” said Francisco Fabregat, Information Technology Director, Hoteles City. “We don’t see them as just a hosting and virtualization provider, but rather as true strategic partners. They not only make sure the solution works, but they understand our business in depth.”
“When guests arrive at any of our hotels, we are focused on doing everything possible to make the experience unforgettable,” Fabregat added. “We need to be able to count on our technology, so the user doesn’t have to worry about where the data is, how it is stored, if it is secure, or if it is going to be available.”
Rackspace Technology's relationship with Hoteles City dates back more than seven years, and has evolved to include hosting, server virtualization, and operation of the company’s entire technological infrastructure, leveraging private cloud-managed services in a VMware environment.