New Relic launches Agentless Monitoring for SAP solutions

All SAP customers can now enable industry leading observability for their SAP infrastructure, applications and business processes without any intrusive agent installation, manual configurations or context switching across multiple toolchains.

New Relic has introduced New Relic Monitoring for SAP Ⓡ Solutions, what it says is the industry's first native observability solution delivered in an agentless manner for enterprises running critical business processes on SAP systems. The solution empowers IT teams to better support business operations by harnessing existing SAP data sources to access all necessary telemetry data and avoids the need to install intrusive monitoring agents in SAP production servers or rely on third-party connectors. With all telemetry unified in one place, New Relic offers turnkey visualization for dashboards, traces, and maps, in addition to anomaly detection and alerts for SAP and non-SAP systems. The solution can help teams with faster root-cause analysis and resolution of interruptions that may impact the

organization’s ability to generate revenue or deliver critical services.

Ninety-nine percent of the world’s largest companies rely on SAP to accelerate multiple business functions, from processing purchase orders and vendor invoices to running finance and payroll. These critical business processes cannot be interrupted without serious impact to an organization’s ability to generate revenue and deliver products and services to their customers. Until now, getting a full view of all of the complex SAP applications throughout an organization’s technology stack proved difficult, leaving customers unprepared for business process interruptions. New Relic Monitoring for SAP Solutions offers the industry's first native observability solution delivered in an agentless manner for enterprises running critical business processes on SAP systems.

“New Relic recognizes that enterprises worldwide rely on SAP to run their business, and any issues with infrastructure or applications can severely impact revenue and service delivery,” said Rey Perez, Chief Customer Officer at New Relic. “With Monitoring for SAP Solutions, New Relic is giving organizations the power to detect issues earlier — even before they occur — and enabling faster root-cause resolution when problems are found. We’re bringing business level monitoring to a new level.”

“As a strategic partner to New Relic, we understand how mission critical SAP is to our customer base, which is why we are excited for the launch of New Relic Monitoring for SAP Solutions,” said Shrey Prakash, Director, Software & Cloud, Asia Pacific & Japan at SoftwareONE. “SoftwareONE helps our customers migrate SAP applications to the public cloud, and New Relic Monitoring for SAP Solutions will create the much needed visibility into performance and overall health of SAP systems to ensure a smooth and successful cloud migration.”

Key benefits of the solution include:

• Easy Agentless Install: Harness existing SAP data sources to access all necessary telemetry data instead of installing monitoring agents in SAP production servers.

• Comprehensive Observability: Unify metrics, events, logs, and traces from multiple SAP systems, as well as non-SAP systems, into a central, common view within New Relic.

• Prebuilt Visualizations: Activate New Relic’s powerful visualization tools to explore SAP telemetry data combined with non-SAP data so both business and IT professionals can drive efficient communication and collaboration through shared dashboards.

• Tagged Workload Visualization: Tag SAP data to its relevant business process, empowering IT teams with infrastructure and application monitoring to better support the business and deliver on response SLAs.

• Advanced Alerting: Leverage AI/ML-powered alerting functionality for early incident detection and notification.

• Fast Root Cause Analysis: Eliminate arduous and time-consuming manual analysis that requires logging into various SAP systems to identify the underlying cause of an issue.


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