Ingram Micro Cloud releases State of MSPs Report

New report provides key recommendations to MSPs on how to best grow their cloud businesses.

Ingram Micro Cloud, operator of the world’s largest cloud marketplace for the channel, have released their report on the state of MSPs, entitled Cloud Technology: The State of MSPs Report.


The report examines trends affecting Managed Service Providers (MSPs) and technology resellers and analyses key barriers to growth in the sector.



Using a sample size of over 600 MSPs, Ingram Micro Cloud and global technology market research experts Vanson Bourne have been able to tap into the health of the market during an era of the greatest transformational shift in the history of the channel.



The report shows that 96% of service providers have seen an increased demand for their services in the past 12 months, with 37% describing that increase as dramatic. 58% went on to say that a lot of improvement is needed if their organization is going to be able to adapt to future opportunities.



The customers seeking out the services of MSPs were also found to be concerned with their own growth, with nearly half (47%) stating improved scalability as a primary reason for outsourcing their IT.



The report also provides strategic advice for channel partners, recommending that they evolve to become strategic advisors to their customers, identify the most popular services provided by MSPs, including managed security and cloud services, and ensure they are in the best position to take ​​advantage of the ever-increasing drive towards digitalization.



Craig Weir, executive director, global SaaS portfolio at Ingram Micro Cloud said, “Today, I believe most MSPs are stuck in a digital impasse. Many MSPs are at an inflection point of knowing where they should go, but they just don’t know how to get there or even how to start. As we comb through the data, it’s clear to us some MSPs have solved this puzzle. We see this today in what we call the Modern MSP”



The global managed services market is forecast to rise from $243 billion in 2021 to $557 billion in 2028, at a CAGR of 12.6%.1 Over the past 12 months, the top 3 services that generated the most revenue were: Cloud Services (SaaS, IaaS, PaaS) (22%), Managed Security (19%), and Internal IT Department (17%). All of this is indicative of the opportunity for MSPs to take notice and develop a stronger cloud business plan for the year and beyond. One thing is clear: it’s a great time to be an MSP.

Healthcare professionals at Portsmouth Hospitals University NHS Trust are trialling an AI application designed to help detect lung cancers on chest x-rays sooner, in the first UK project set up using the Sectra Amplifier Service.
More than eight out of ten respondents (84%) in Kaleido Intelligence IoT survey, sponsored by Eseye, cited hardware design as the top challenge for initial IoT deployments.
VMware is empowering Centrica in its mission to help customers live sustainably, simply, and affordably by providing better visibility into the company’s cloud-native applications running on Amazon Web Services (AWS).
Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation.
BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service management stack for BT Group.
This year's VMware State of Observability report notes an increase in organizations recognizing the business benefits modern observability can bring. Learn about that and other key findings.
New AI-ready infrastructure-as-a-service solution enables customers to deploy AI models and applications near critical data sets, addressing data localization and compliance challenges.
Juniper Networks has published the findings of a global research project that shows a big increase in enterprise artificial intelligence (AI) adoption over the last 12 months, which is yielding tangible benefits to organisations. However, a shortage of human talent still exists, and governance policies continue to lack in maturity – both of which are needed to responsibly manage AI’s growth when considering privacy issues, regulation compliance, hacking and AI terrorism.