USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

The Federal Republic of Germany has commissioned BWI GmbH to modernize and reliably and economically operate the German Federal Armed Forces’ entire non-military information and communications technology. In conjunction with the LI-12 project, USU emerged successful from a pan-European invitation to tender to create an IT service management (ITSM) platform with the most economical bid. The contract is initially for a term of seven years with an option for extension, and has a total volume worth an eight-figure euro amount. USU is thereby consolidating its leading position on the European ITSM market and as a strategic partner to the public sector.

The aim of the project is to create a harmonized IT service management framework for the German Federal Armed Forces and BWI on a shared ITSM platform, thereby ensuring a sustainable and future-proof ITSM solution. This also includes general processes, transparency, maintenance capability and a focus on the de facto industry standard ITIL. The USU IT Service Management solution will be used, replacing several legacy systems as part of the complex and major project. This will gradually also be rolled out to around 20 other German Federal Armed Forces IT organizations. One of the key requirements is the operation of a “separate ITSM system” with processes that function autonomously.

“We are delighted to have received the contract and the trust of BWI, with whom USU – as a digital transformation partner – will implement one of Europe’s largest ITSM projects,” said Bernhard Oberschmidt, CEO of USU Software AG.

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.
BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.
Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.
Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.
New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.
Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.
New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for AWS Lambda, bring AI and automation to modern cloud environments at scale.