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TSB Bank is using the Dynatrace® platform to accelerate innovation as it expands digital services for its customers. TSB built a modern multicloud banking platform on AWS, IBM Cloud, and BT Cloud, to support customers across all key channels, including mobile, where more than 70% of them prefer to transact. With AI-powered answers and intelligent automation delivered by Dynatrace, the bank’s digital teams can now optimize both front and back-end applications. This has enabled them to deliver top-notch user experiences, resolve problems before customers are ever impacted, and free valuable time for innovation.
“Accelerating our digital transformation is the top priority for us, and Dynatrace is the killer app to help us achieve this,” said Suresh Viswanathan, COO, TSB Bank. “To keep pace with our customers’ needs and how the market is evolving, we must ensure our digital services are best-in-class, always accessible, and easy to use. Dynatrace’s extensive observability and AIOps capabilities have been critical to our success. With Dynatrace, previously manual-intensive tasks are now managed automatically, freeing our teams to focus on what matters most – driving innovation for our customers and accelerating our digital transformation strategy.”
TSB’s customers rely on dozens of digital services to execute a single transaction, which can be as simple as a bank deposit or transfer. By providing deep observability into each step of the digital journey, Dynatrace delivers real-time insight into performance, availability, and potential issues in the user interface, to help the bank’s teams prioritize their focus on service enhancements that will have the biggest impact on customer experience.
“Dynatrace helps us to understand areas in the digital journey where improvements will deliver the greatest outcomes for our business and our customers,” Viswanathan continues. “The platform has saved our teams from having to manually search for these insights, so they can instead focus on improving our digital connection with our customers.”
