Great resignation fuelled by digital disappointment

Unreliable IT service and equipment was the third most influential factor for employee turnover or burnout behind poor salary and unhealthy work culture.

Nexthink has released Digital Sabotage & The Great Resignation, a new report on the state of digital employee experience and its implications on everything from productivity, talent referrals, employee retention and customer satisfaction to an organization’s bottom line. According to the report findings unreliable IT service and equipment (in-office or remote) was the third most influential factor for employee turnover or burnout, behind poor salary and an unhealthy work culture. Almost 20 percent of all respondents would opt to leave their job because of a poor IT experience.

A driver of poor DEX can unfortunately be self-created in some cases, a startling 82 percent of senior ITDMs believe that employees at their organization don’t realize that they are often the source of their own digital frustrations. The study shows that employees downplay when self-reporting certain activities like saving personal files to work devices, ignoring IT/security messages on screens until they’re forced to act and using personal public cloud storage for work documents, meanwhile IT knows employees are participating in these “self-sabotaging behaviors.”

“The ongoing pandemic and resulting remote work has brought employee experience issues to the forefront, specifically the role that IT plays in either assisting or hindering that experience as digital environments are the connective thread for enterprises,” says Yassine Zaied, Chief Strategy Officer of Nexthink. “What’s concerning is that only 32 percent of employees were aware their company even had a dedicated digital employee experience resource within IT. Combined with employees stating they would leave their job because of a poor IT experience, in this time of the Great Resignation, businesses can’t risk this.”

That’s not all - the report highlights how IT mishaps not only impact employee productivity, but can strain customer relationships, 68 percent of senior ITDMs report at least one IT issue per week and 54 percent of senior IT decision makers admit that IT failures have often or sometimes led to embarrassing situations with customers and business partners at their organization.

Additional key findings from this study include:

•Employees often unintentionally sabotage their own productivity by trying to fix IT problems themselves

oMore than half of respondents try rebooting and asking colleagues if they are also having issues, while only 15 percent report contacting the IT help desk for help.

•While organizations are investing in DEX many employees aren’t clear on who is responsible for it

oOnly 30% of employees believe that IT is involved in creating a better DEX, compared to 64% of ITDMs who know it is their team responsible for this.

•IT plays a major role in whether or not employees will help with recruiting efforts

o42% of employees say that the quality of the digital workplace influences their willingness to recommend their organization to job seekers, and 82% of IT decision makers agree.

New report provides key recommendations to MSPs on how to best grow their cloud businesses.
Only 1 in 5 employees feel their organisation is very prepared for hybrid working.
Only a third of businesses recognise that data strategy facilitates AI.
The Internet of Things (IoT) is a top IT priority for global organisations for the next 12 months. But while the vast majority (92%) agree that they need to invest in IoT technologies in order to remain competitive, IT complexity and proven ROI are creating challenges. Delays and budget cuts due to the global pandemic have also had a more recent impact on project implementation.
FortiNDR leverages machine learning and deep neural networks – the next-generation of AI – to identify cyberattacks based on anomalous network activity and limit threat exposure.
New capabilities to find and fix process inefficiencies will extend Pega’s market-leading AI-powered decisioning and workflow automation capabilities.
Vivacity Labs sensors deployed to monitor the change in pedestrian footfall in retail areas and the change in vehicle yield rates at informal crossings.
Deloitte is expanding its cloud observability practice, encompassing DevOps principles, AI/ML, cloud complexity management and software engineering. The practice will leverage the Dynatrace® Software Intelligence Platform’s extensive observability and advanced AIOps capabilities and is charged with developing targeted solutions for clients, with the goal of accelerating digital transformation for the world’s largest organizations.