Businesses need greater executive buy-in, implementation across the organization and more robust governance if their intelligent automation deployments are to succeed, according to new research by Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity. The global study, conducted by research firm iResearch, surveyed 1,000 respondents in C-level, vice-president, and director positions from 12 nations and multiple industry sectors on the maturity of intelligent automation projects today.
The study found that the technology is developing at a breathtaking pace and identified three areas crucial for any organization to consider to become an intelligent automation leader.
Businesses running projects with the full support of the C-suite also tend to view low-code and intelligent automation as a means to digital transformation, with 72% of these organizations running low-code projects that are either considered intelligent or mature. This compares to just 51% of companies whose projects are only CTO-driven and 48% of businesses with only CEO-led projects and whose projects are at a minimum considered integrated.
“The world of intelligent automation is fast-growing and quickly evolving,” said Eric Musser, general manager, intelligent automation, Pegasystems. “Businesses using intelligent automation solutions just a few years ago would have been considered leaders in the space, but would be laggards by today’s standards. The challenges and opportunities created by new data streams, low-code technologies, and ever-expanding customer engagement opportunities make it imperative that organizations engage at all levels of the business, as part of a center-out approach that structures technology around specific outcomes you want to achieve for the business and for your customers. Only then will you be able to reap the benefits of effective intelligent automation implementations now and into the future.”