The COVID economy has exposed weak links in old value chains, driving a workflow revolution. Organizations that struggle to digitally transform and create great experiences for customers, employees, and partners in this new work environment are being left behind. According to IDC, 45 percent of organizations worldwide are now in economic decline or recession, with 64 percent of organizations worldwide planning to be early adopters of emerging tech.Those organizations that are digital laggards are more inclined to seek out emerging tech as a means of catching up.1 With nearly 80 percent of the Fortune-500 leveraging the Now Platform, ServiceNow is committed to delivering solutions that will help companies on their digital transformation journeys, whether their workforce is remote or planning an eventual return to the workplace.
“Customers are increasingly considering the business value from integrating separate, but increasingly dependent workflows across teams, and the business and IT organizations,” said Stephen Elliot, program vice president, DevOps and Management Software, IDC. “There is unquestionable customer traction, in part accelerated by COVID-19 and its pressure to drive more collaboration between IT and business stakeholders to digitize processes, rethink customer engagement models, and make strategic business decisions faster than at any point in the last 10 years.”
Several leading organizations, including Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services, and City of Raleigh, are turning to the Now Platform and its Paris release capabilities to power their digital transformations.
“The C-suite realizes that 20th-century architectures are too slow and siloed in today’s fluid working environment, where they need speed and agility,” said Chirantan “CJ” Desai, chief product officer at ServiceNow. “The ServiceNow advantage has always been one architecture, one data model and one born-in-the-cloud platform that delivers workflows companies need and great experiences employees and customers expect. The Now Platform Paris release provides smart experiences powered by AI, resilient operations, and the ability to optimize spend. Together, they will provide businesses with the agility they need to help them thrive in the COVID economy.”
With the Paris release, ServiceNow is unveiling six completely new products as well as new features that enable organizations to leverage one platform to:
Generally available today, key new products in the Paris release include:
Strengthening the ServiceNow ecosystem with industry solutions and partnerships
ServiceNow’s new industry products, which are generally available today, enable telecommunications providers and financial services organizations to transform business operations within the context of their industry and create value at scale. Together with strategic go-to-market partners, Accenture for telecommunications and Deloitte for retail banking, these new offerings will force multiply business value for customers.
Telecommunications Service Management and Telecommunications Network Performance Management work together to efficiently identify and resolve network troubles across services, while proactively informing customers and creating a more connected experience between customers and the care organization.
Partners play a critical role in accelerating customers’ digital transformation journeys. ServiceNow is introducing partner integrations with Microsoft and Twilio, as well as the new ServiceNow Service Graph Connector Program, which helps customers streamline internal processes by seamlessly connecting new and old tools to prepare for a new way of working.