Thursday, 9th July 2020

AI Chatbot Lia deployed for Montenegro Airlines by CodeGen

Montenegro Airlines has partnered with CodeGen and released its AI chatbot, Lia to help service their customers and increase bookings.

  • 26 Jun 2020 Posted in

CodeGen’s Lia (codegen.co.uk/lia-chatbot) delivers human-like conversations online for speedy and informative customer engagement, providing rich content responses 24/7 with full automation.


Mark Melzack, Senior Sales and Marketing Manager, CodeGen commented: “We’re very excited to be working closely with Montenegro Airlines. Our AI chatbot, Lia has been proven with other clients to increase enquiries by more than 20 per cent and is able to handle more than 80 per cent of conversations without human interaction. Available as a text or voice chatbot, Lia supports advanced context awareness for ‘human-like’ conversations. More and more airlines embrace AI chatbots like Lia to streamline their customer communications and help sell tickets, CodeGen is supporting clients like Montenegro Airlines with cutting edge solutions developed completely in-house by our AI experts.”


Montenegro Airlines is a national airline of Montenegro founded in 1994 operating schedule and charter services. They have developed continuously to meet the challenges of the market and keep abreast of modern technologies. Montenegro Airlines operates flights to over 30 destinations, in 15 countries, successfully establishing an air bridge between Montenegro and Europe. It also has code-share agreements with several companies to widen its flight network. A small but reliable airline, it continues to innovate and expand.


Ivan Blagojević of Montenegro Airlines Commercial Department for Online Sales said: “CodeGen’s Lia chatbot helps service our customers 24/7 and helps them quickly find information they are looking for about our products and any market disruption. It also qualifies new enquiries to our contact centre. With Lia we are continuing to service our loyal customers by giving them cutting edge technologies to ensure their overall comfort and satisfaction.”

More than four out of ten (43%) of senior decision-makers at mid-market discrete manufacturers ident...
Cloud-based software provider adds seven organisations to its strategic partner network.
Unified cloud native application and infrastructure observability improves cross-team collaboration...
Transportation and logistics companies losing customers and unable to scale business due to outdated...
AVEVA has launched the AVEVA™ Insight OMI app, said to be a first in the industry to infuse real-tim...
Additional care providers, industry and end users sought for collaboration.
The tool works alongside occupational health specialists as an automated risk assessor capable of id...
Mercedes-Benz, one of the largest manufacturers of premium passenger cars, and NVIDIA, the global le...