Digital Workforce’s Head of Manufacturing and Logistics, Hannu Luoto said: "RPA is a fantastic technology, which can bring significant results in the early phase of an automation journey by automating simple, manual and high-volume knowledge work tasks. However, critical business processes tend to consist of numerous tasks, which are complex and almost always contain unstructured data, which is handled manually by service centre agents."
Luoto added: "By using DaaS and RPA in their order processing, our customers have been able to reduce order processing time from 4-5 days to 1 hour, decrease throughput times by 35% and gain millions in FTE savings.”
DaaS is built on various AI technologies: natural language processing, machine learning and optical character recognition. Unlike many AI services, DaaS is available on transaction-based pricing, where customers pay only for successful document handling.DaaS is available from Digital Workforce’s cloud. The enterprise solution comes in different service levels. With a guaranteed SLA commitment, customers gain rapid resolution for any issues and can benefit from a continuously improving service. DaaS includes enterprise-grade security.