Barcelona-based Volkswagen Group España Distribución is the distributor of vehicles, customer care services, spare parts and accessories, as well as mobility solutions, for Volkswagen, Audi, ŠKODA and Volkswagen Commercial Vehicles in the Iberian Peninsula and the Balearic Islands.
Two initiatives were designed and implemented by Cognizant experts on the Salesforce Platform. The new platform will automate and streamline fleet sales management processes and improve the customer contact center user experience. The initiatives centralize data in the cloud to provide fleet sales and services management with real-time access from anywhere, and enable greater levels of business automation, insight and decision-making.
“We chose Cognizant because its Salesforce practice has a proven track record of planning and delivering complex, international projects involving multiple systems, data integration and associated change management processes,” said Miguel Ángel Iglesias, CIO at Volkswagen Group España Distribución.
“As part of our on-going strategy to accelerate growth in our international business, Cognizant continues to invest in key partnerships, including Salesforce.com. Our European Customer Success Centerin Barcelona provides us with the perfect vehicle to support our clients across the region in making their digital transformation a success,” said Santosh Thomas, President, Global Growth Markets, Cognizant.
Thomas continued, “The new single customer relationship management platform Cognizant implemented for Volkswagen Group España Distribución puts its teams in closer, more continuous contact with clients and partners. It will provide a single, integrated repository for knowledge acquired by their sales and contact teams, plus a means for better managing the relationship, sales and customer care process, and ultimately enhancing the relationship experience with customers.”