Monday, 19th August 2019
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Business and IT divided on software strategy

Improving the customer experience is the number one requirement for organizations but almost half of businesses are not testing the real user experience.

Improving the customer experience is the number one goal for organizations when planning and orchestrating their software strategy. However, as far as testing practices are concerned, 47% of development teams on average across businesses are not testing the real user experience.

This is according to research released from Eggplant, the customer experience optimization specialist. The study also highlights a gap between IT and business leaders thinking when it comes to testing strategy.

The commissioned study, conducted by Forrester Consulting on behalf of Eggplant, found that almost half (49%) of organizations rated improving the customer experience as their top priority, with ensuring compliance, risk reduction and improve security (47%) and revenue growth (46%) making up the top three. Other organizational objectives included; business process efficiency (46%), winning new customers (45%), gaining competitive advantage (40%) and employee productivity (39%).

As a result of the desire for organizations to achieve a superior customer experiences, speed and quality have become essential in application delivery. However, the study also found that there is much room for improvement, especially when ensuring that quality is maintained. Forty-six percent scored the speed of testing as “average,” “fair,” or “poor,” and 41% say the same about the speed of their overall application development. Over a third (36%) also rated the quality of code in development (for testing) as “average” or worse.

In March 2019, Eggplant commissioned Forrester Consulting to evaluate the state of continuous testing and test automation within application development at large organizations, ranging from 1,000 to over 20,000 employees. The survey of 310 IT and business leaders in the US, Europe and UK revealed that while the ambition is to move towards continuous testing to increase levels of automation, they are currently lagging in their capabilities to do so. However, firms that are evolving toward continuous delivery model are transforming testing practices as part of this shift to continuous testing. On average, over half of application development teams are implementing continuous testing (52%), and nearly half (49%) apply automated functional testing.

The study found that testing capabilities are being hindered by several major challenges. The biggest, highlighted by nearly a third of firms (32%), was budget pressure stifling testing innovation. Over a quarter (26%) of firms pointed to legacy technology that is fragmented and difficult to automate, while getting the right technical skills was the third highest challenge cited by firms while other major issues included getting the right domain skills and access to reliable test environments.

While 47% of teams on average are exploring an intelligent approach to AI usage, the research indicates large enterprises are still encumbered with traditional approaches, with 51% of application development teams still applying manual functional testing.

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