Among its notable findings, the research revealed that when dealing with siloes in IT and departments, three key priorities suffer the most, including: automation (46%), user productivity and troubleshooting (42%) and customer experience (41%). The findings did show that onboarding/offboarding suffers the least (20%) due to siloes – so it appears that IT and HR have one of the better working relationships.
When looking for real-time insight, security is still king. 70% of IT professionals said they wanted to know most about security status over other priorities. Respondents were least interested in real-time insights around warranty data.
Other noteworthy findings of the survey include:
·15% of IT professionals say they have too many data sources to count
·More than half of IT professionals (51%) report they have to work with their data for days, weeks or more, before it’s actionable
·Only 10% of respondents said the data they receive is actionable within minutes
·One in three respondents said they have the resources to act on their data but more than half (52%) said they only sometimes have the resources