The new version accelerates the integration of 3rd-party systems and data through Appian’s new Integration Software Development Kit (SDK), allowing for easy creation of no-code integrations plug-ins by Appian customers and partners. Using this new framework, Appian RPA with Blue Prism now features no-code integration to easily incorporate a digital workforce of robots into Appian.
"We are delighted to be working with Appian to drive the adoption of intelligent automation,” said Linda Dotts, SVP Global Partner Strategy and Programs for Blue Prism. “Appian RPA with Blue Prism now makes it very easy for anyone using Appian to incorporate digital workers (i.e. software robots) into their business processes or applications. Just a few clicks and you are all set. It's brilliant!”
In addition, this release expands Appian’s patented SAIL (Self-Assembling Interface Layer) framework, allowing interfaces to be intelligently generated from a data model. This accelerates the creation of user interfaces in Appian with a true no-code experience that automatically builds interfaces directly from customer data. Application designers can then immediately use that interface or apply it as the starting point for user interface refinement.
Expanding on this, this release allows application designers to make these interfaces available offline on mobile devices with a single click. Appian’s enhanced offline mobile capabilities are now available for tasks and securely cache data, images and content for offline processing for field service work. Once back “online,” these tasks are queued locally and seamlessly submitted to the server, eliminating confusion and time lags in the process.Meeting customer expectations continues to be the top priority in the digital age. Appian now offers the Genesys PureEngage Voice Component Plug-in for the Appian Intelligent Contact Center™ (ICC). Customer interactions powered by PureEngage can be seamlessly embedded in the Appian platform, enabling agents to better manage phone communications. The PureEngage platform is an omnichannel customer engagement suite for global businesses to deliver world-class experiences at any scale.