With years’ worth of untapped customer data, Footasylum approached Peak to help identify ways to drive revenues and growth using AI. This focussed on a more personalised and targeted experience for shoppers.
“Customers now expect high levels of personalisation at every single touchpoint.” Tom Makin, e-commerce and marketing director at Footasylum explained. “With our product offering being so vast, delivering an experience relevant to each user is extremely challenging. However, Peak showed us how AI can be used to create a hyper-personalised experience for every single Footasylum customer and that this, in turn, leads to greater customer loyalty and growth.”
Since working with Peak, Footasylum has been able to deliver highly-targeted, hyper-personalised marketing communications across its customer base. This includes pushing relevant product recommendations, enticing those who are less-engaged with offers and provide customers with more of the products they are interested in.
Makin added: “With a 28 percent uplift in revenue per email sent, we’re certainly seeing the benefits of being an AI-driven business. There are many more exciting opportunities on the horizon with Peak, including further inventory and social media growth through the power of AI.”
Richard Potter, CEO of Peak, said: “All retailers and enterprises will need to put AI at the heart of their business in the future. Our research shows that retailers using AI are growing 30 percent faster than those who aren’t and Footasylum is a great example of the positive impact the technology can can have.
“To truly become AI driven requires a new kind of business system. That is why we’ve built the world’s first enterprise AI System. On top of this we give our customers AI solutions designed to create value for their business, such as the hyper-personalisation solution deployed by Footasylum.”