Digital transformation plans face business barriers

Sponsored by Appian and conducted by IDG, the initial Future of Work survey data shows that the two priority business goals for digital transformation (Dx) are improving customer experience (39 percent) and improving operational excellence (35 percent). While companies are optimistic about the promises of Dx, the survey reveals that the most significant barriers to successful digital are not directly related to the availability of technology skills or budget:

• Cultural impediments to change are major barriers to digital success - Cultural challenges, including risk aversion and adherence to the status quo, were identified as the #1 impediment to Dx (43 percent).
• There’s a disconnect between business and IT leadership – More than a quarter of respondents believe there is a lack of collaboration between the IT leadership and business groups that directly impacts organizational ability to embrace digital.
• Managing change has had a significant impact on IT culture – IT departments are struggling keep up with the rapid pace of technological advancements. Major challenges include adapting to new technologies (81 percent), finding ways to evolve (79 percent), required to evolve faster due to competitive business (75 percent), and integrating cloud and security technologies (75 percent).
• Better training and collaboration would help - Critical components for improving collaboration include better employee training (83 percent), redefining business processes (77 percent), and investing in the future while continuing to support existing needs (77 percent).

To succeed in digital transformation, there needs to be better alignment of IT and business goals with increased collaboration that fosters a culture of innovation. Data shows another key element for success includes adopting new technology (83 percent):

• Intelligent Automation will have a major impact on the enterprise in the year ahead. Three-in-four organizations have either deployed or plan to deploy intelligent automation technology in the next year.
• Machine Learning is the most commonly deployed form of intelligent automation. 54 percent of respondents have currently deployed machine learning in larger organization, and 41 percent are planning to implement the technology in the next year.
  

Appian’s enterprise low-code platform empowers companies with an easy-to-use drag-and-drop interface for quickly and efficiently building powerful applications in an industrial-strength and secure cloud environment. It provides IT and business teams a collaborative environment to easily translate ideas into powerful software applications quickly. The platform’s intelligent automation capabilities allow companies to easily integrate technologies such as robotic process automation (RPA), artificial intelligence, and machine learning.

“Businesses must achieve internal alignment and accelerate delivery to support the improvement of customer experiences,” said Matt Calkins CEO of Appian. “With the Appian platform, enterprise IT and business leaders are able to create powerful applications that rapidly adapt to customer needs.”