“The use of Sanbot by Gongbei Customs demonstrates just how versatile Sanbot’s AI platform truly is,” said Zhuang Yongjun, chief technology officer at QIHAN. “We truly believe that robots like Sanbot have the potential to change how service industries operate – and that includes helping customs workers operate and secure ports around the globe. By equipping Sanbot with an incredibly powerful, cloud-based development platform, QIHAN has been able to allow our partners at Gongbei Customs to tailor Sanbot’s capabilities and behaviors to the needs of their specific use case.”
Gongbei Port of Entry is the main border crossing between Macau and mainland China and is the largest land port in China. In 2013, more than 99 million people were processed through Gongbei. Currently, fifty Sanbot units are being used at Gongbei.
“With thousands of travelers passing through each day, Gongbei Customs is always looking for new solutions to help us ensure that service is fast and our borders remain secure – Sanbot fit that mold perfectly,” said Zhao Min, director of Gongbei Customs. “Working with QIHAN, we were able to create the perfect version of Sanbot for our needs. Travelers who interact with Sanbot are left with a memorable experience that makes their time at Gongbei more enjoyable and more efficient.”
Taking advantage of Sanbot’s highly extensible cloud platform – the cornerstone of its unique Robotics-as-a-Service” model – customs officials are able to equip Sanbot with new functionality including the ability to answer passengers’ questions in 28 different languages, perform facial recognition to help detect potential security threats, and alert human workers of questions and tasks outside its capabilities.
With robust, cloud powered artificial intelligence, Sanbot is able to deliver effective, personalized communications and service at heavily trafficked installations like Gongbei Port of Entry. Using a powerful set of AI algorithms, the Sanbot units at Gongbei have been programmed to respond to over 3000 commonly asked questions and provide guidance on local laws and regulations to travelers crossing the border.
