R?my Cointreau, one of the world’s leading alcoholic beverage brands, has chosen Centrify as its core identity management and mobile management platform. R?my Cointreau employs 1,800 people and has more than $1 billion in annual sales. The company recently embarked on an IT-led transformation designed to significantly improve business agility, simplify user access to apps and ease the onboarding of new employees. R?my Cointreau turned to Centrify to help it achieve these goals by transitioning to a more agile, cloud-based security infrastructure.
Specifically, R?my Cointreau needed to respond better to the changing work habits of its employees, who access, on average, 20 different cloud- and web-based applications per day. The company wanted to increase productivity by allowing employees to securely access apps from any device, anywhere and at any time.
R?my previously had a single sign-on solution, but it was only available in French and suffered from a number of support barriers. For instance, adding new apps through that system was expensive. With an IT team of 50 staffers supporting the entire worldwide organization, the company needed a highly effective solution that it could easily deploy and maintain.
Additionally, the new security platform needed to be simple for employees to use. Forgotten passwords, password resets, and account lockouts and reactivations were an ongoing problem for R?my’s IT department, accounting for 30 percent of all help desk tickets. With the industry average cost of a help desk call running anywhere from $25 to $30, these calls not only slowed productivity and consumed valuable IT time, they cost the company money.
“We have many cloud apps from many different vendors and Centrify provides a portal through which users can get access to all those applications with a click or tap, from any device,” said S?bastien Huet, chief technology officer at R?my Cointreau. “In effect, Centrify ties all the apps together and gives them the feel of one large, unified solution. Centrify wasn’t a financial decision, it was a strategic move based on the agility it would deliver the company.”
Since implementing Centrify Identity Service (CIS), R?my has simplified the onboarding of new employees and driven increases in productivity. “New employees are productive more quickly after joining the company and existing employees are more efficient as well,” added Huet.
R?my also benefits from Centrify’s enterprise mobility management solution, which is part of CIS. By consolidating identity management in one place, R?my is able to alleviate pressure on IT with one less product to manage, saving the company the cost of a separate security solution. R?my also plans to implement multi-factor authentication, thus further leveraging the power of CIS.
“We are honored to partner with R?my Cointreau, one of the world’s most recognized and respected brands, as they adopt our modern identity management and mobile management solutions,” said Bill Mann, chief product officer at Centrify. “Centrify’s unique approach to securing the rapidly shifting corporate perimeter has set us apart as a proven leader in the identity and access management sector. We are excited to help R?my Cointreau transition to the cloud while successfully navigating today’s complex threat landscape.”
