“This year’s results confirm that Oracle licensees are continuing to benefit from their mature on-premise applications to run core business functions, and are looking at options from several vendors, not just Oracle, to extend their existing application investments with new functionality and capabilities,” said David Rowe, senior VP and chief marketing officer, Rimini Street. “CIOs are carefully assessing and selectively using cloud to innovate around the edges of their existing software investments. When asked about key reasons they may plan to use Oracle Cloud/Fusion applications, many cited ‘to extend their existing on-premise Oracle applications.’”
Many Oracle Licensees Not Committed to Upgrading Current On-Premise Applications
According to the survey, nearly half of Oracle licensees are running at least one version behind the latest application release. The results found that a significant portion of Oracle licensees are questioning the value of expensive, disruptive upgrades and “change for the sake of change.” Oracle customers that are not committed to upgrading stated that their existing, stable and mature on-premise applications “Meet Business Needs.” Another key reason cited by Oracle licensees for not upgrading is that it is “Cost Prohibitive.” Overall, Oracle licensees’ application roadmaps and strategies lean towards extracting maximum value out of their existing systems and platforms, and avoiding expensive and unnecessary upgrades and re-platforming without a solid business case.
“IT decision makers no longer need to upgrade their ERP platforms to add new functionality such as mobility, analytics, social and digital capabilities,” explained Rowe. “The vision for a next-generation ERP platform in the hybrid IT era is coexistence and flexibility, with individual solutions based on functional need, ease of use and agility.”
Licensees Frustrated with Oracle Annual Support
Survey respondents continued to voice their frustrations with Oracle annual support and maintenance inefficiencies. For example, Oracle annual support customers said that being required to “Upgrade to the Latest Release” to resolve a support issue in their current release was their number one challenge. Additional reported challenges with Oracle support included time- and labor-intensive activities such as “Explaining the Same Issue Multiple Times” and “Reproducing the Issue to Prove Its Validity.” Many Oracle licensees are questioning whether they are receiving fair value for their annual support and maintenance contracts, which are typically calculated at the Oracle standard rate of 22% of the original cost to license the software.
“Oracle licensees are asking questions about whether they should remain on their stable and scalable on-premise applications, or remain on a continuous and expensive upgrade cycle that does not allow for a strong return-on-investment,” continued Rowe. “At Rimini Street, we have dedicated the last 10 years to helping clients maximize the return-on-investment on their existing core ‘systems of record’ and avoiding unnecessary upgrades, while allowing them to continuously evolve and grow their business.”
In its second annual survey of Oracle application customers worldwide, Rimini Street collected data from executives and professionals across a wide variety of roles within IT and IT procurement, ranging from C-level executives, to VP’s, directors and managers. Respondents spanned major geographic regions, including North America, Asia-Pacific, and Europe and the Middle East.