NG Bailey’s IT Services Division recognised by Cisco

The division of NG Bailey, which specialises in the design, supply, installation, management and maintenance of voice, data and structured cabling solutions to contracting, enterprise and public sector clients, has worked with Cisco for nine years.

Bob Dunnett, managing director for the division, said: “Only by achieving true customer satisfaction can NG Bailey be confident of its continued success. Accolades like the Customer Satisfaction Excellence Gold Star from Cisco are testament to our commitment to quality and service delivery. We are delighted to have achieved the highest Cisco accolade in this field.”

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Programme provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the programme's specialisations and certifications, Cisco recognises a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the programme validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.