Eaton service options help to protect protection

Power management company Eaton has launched a comprehensive new range of warranty and support services that have been carefully formulated to help users of the company’s uninterruptible power supply (UPS) products to maximise business continuity. The new services bring enhanced support, which in the past was often only available for large three-phase UPS systems, to UPSs of all sizes, including even small plug-and-play devices. To ensure that all UPS users can select a service that matches their operational requirements and their budget, Eaton is offering a choice of four warranty enhancement options.

10 years ago Posted in

Warranty+ adds an extra year to the standard warranty (which is 12 or 24 months depending on the model) of the UPS, while Warranty 5 extends the standard warranty to a full five years. Warranty Advance provides coverage for three years and includes one site visit – typically to deal with a breakdown – in the first two years, plus a routine maintenance visit in the third year. All of these warranty options must be bought and registered within 30 days of product purchase but, for users who wish to enhance their warranty after this period, Warranty Extend is available. This provides an additional year of warranty coverage after the standard warranty on the UPS has expired.

Eaton is also offering two further new services – Battery Plus and Intervention. Battery Plus provides users with a fast and efficient replacement service for life-expired or damaged batteries, allowing them to extend the life of their UPS installation and thereby minimise their total cost of ownership. An online configurator is also available to help users of Plug&Play UPS systems, up to 3kVA, determine which battery kit they need. This service also includes environmentally responsible disposal of the old batteries, relieving users of the responsibility for this important task. The Intervention service provides a convenient and cost-effective way for Eaton UPS users to purchase on-site support to help with, for example, commissioning a new installation or for routine servicing. It does not, however, include breakdown cover, as this is part of the Warranty Advance service.

“Users buy UPS systems to ensure that they have a totally reliable source of power for their most critical systems,” said David Oddie, IT Channel manager at Eaton, “and today’s products are very good at meeting this requirement. Nevertheless, effective support provides extra peace of mind and ensures that, if problems should occur, they will always be dealt with quickly and efficiently.”

“As the market leader in UPS service, we are delighted to be able to offer our customers easy access to the very best support, whatever the size of their installation, with a wide range of choices that means there’s an option to suit every user.”