Eaton service options help Channel increase turnover

So that the services can be accurately matched to the operational requirements and budgets of end users, Eaton is offering a choice of four warranty enhancement options. Warranty+ adds an extra year to the standard warranty (which is 12 or 24 months depending on the model) of the UPS, while Warranty 5 extends the standard warranty to a full five years. Warranty Advance provides coverage for three years and includes one site visit – typically to deal with a breakdown – in the first two years, plus a routine maintenance visit in the third year. All of these warranty options must be bought and registered within 30 days of product purchase but, for users who wish to enhance their warranty after this period, Warranty Extend is available. This provides an additional year of warranty coverage after the standard warranty on the UPS has expired.

Eaton is also offering two further new services – Battery Plus and Intervention. Battery Plus provides users with a fast and efficient replacement service for life-expired or damaged batteries, allowing them to extend the life of their UPS installation and thereby minimise their total cost of ownership. An online configurator is also available to help users of Plug&Play UPS systems, up to 3kVA, determine which battery kit they need. This service also includes environmentally responsible disposal of the old batteries, relieving users of the responsibility for this important task. The Intervention service provides a convenient and cost-effective way for Eaton UPS users to purchase on-site support to help with, for example, commissioning a new installation or for routine servicing. It does not, however, include breakdown cover, as this is part of the Warranty Advance service.

“Users buy UPS systems so that they have a totally reliable source of power for their most critical systems,” said David Oddie, IT Channel manager at Eaton, “and today’s products are very good at meeting this requirement. Nevertheless, even with the best products, problems can occur and now our channel partners have the opportunity to provide further piece of mind that will help to ensure these problems are addressed quickly and effectively.”

“The extra peace of mind that these new services provides will give them strong appeal to all users, which means that selling the services is potentially a very significant source of extra income for our partners. In fact, we suggest that the target should be to sell support services with every UPS - the end users will certainly benefit and so will our partners.”