Improved help/service desk response times

With CDNetworks Dynamic Web Acceleration, BMC Software customers can now improve help/service response times with faster access to Remedy applications globally, no matter where support personnel or end-users are located, including in emerging markets, such as India, Russia, China, South America, and Africa.

“CDNetworks’ distributed network of 140 points of presence reliably accelerates 40,000 domains daily,” said John Kang, VP, Business Development, CDNetworks. “Now, running BMC Remedy on CDNetworks, BMC customers can realise improved network reliability, faster application response times, and increased scalability for higher traffic volumes.”


As the only content delivery network BMC Software TAP Premier Partner, CDNetworks Dynamic Web Acceleration helps Remedy customers meet service level agreements (SLAs) and keep their customers and employees operational. CDNetworks provides acceleration for Remedy via a cloud based architecture that includes static and dynamic content acceleration, network acceleration, Domain Name Service (DNS), load balancing, and cloud storage. CDNetworks’ distributed network also adds a layer of security and protection from vulnerability with global SSL support, traffic monitoring, and DDoS protection.


Recent tests, comparing Remedy application performance with and without CDNetworks Dynamic Web Acceleration, showed major improvements in login response times using CDNetworks. With the application origin in the U.S. state of Texas, Europe showed a 44% decrease in login response times—from an average 16 seconds to 9. Asia Pacific showed an even more dramatic decrease of 54% in login response times—from an average of 26 seconds to 12. The login response time decreases will translate to the entire application, so all Remedy web pages will be much faster when running on CDNetworks than without. This means higher productivity and faster response to customer issues.
 

First of its kind research, in partnership with Canalys, offers deep insights into some of the...
According to a recently published report from Dell’Oro Group, worldwide data center capex is...
Managed service providers (MSPs) are increasing their spending by as much as 70% to meet growing...
Coromatic, part of the E.ON group and the leading provider of robust critical infrastructure...
Datto’s Global State of the MSP: Trends and Forecasts for 2024 underscores the importance of...
Park Place Technologies has appointed Ian Anderson as Senior Director, Channel Sales, EMEA.
Node4 has passed the ISO 27017 and ISO 27018 audits, reinforcing its dedication to data security,...
Park Place Technologies has acquired Xuper Limited, an IT solutions provider based in Derby, UK.