Digitalisation World

AI makes for happier customers?

Published in AI Digital Business Tech & Trends

NICE has published the 2024 International Happiness Index, its inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organisations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers.

BLOG

A New Workpl-AI-ce Conundrum

Published in AI Tech & Trends

By Mark Nutt Senior Vice President, International Sales at Veritas Technologies.

NEWS

New data begs the question - is an AI power struggle in the C-suite imminent?

Published in AI Tech & Trends

More than 69% of executives expect to spearhead their organisation’s AI efforts.

NEWS

More than two thirds of organisations say network security threats have increased

Published in Security + Compliance Tech & Trends

Hybrid working and infrastructure complexity continue to present significant network management challenges.

NEWS

20th SAS Plugfest demonstrates successful collaboration and innovation

Published in Storage + Servers Tech & Trends

The SNIA STA forum (STA) has announced completion of the twentieth Serial Attached SCSI (SAS) Plugfest, showcasing the collaborative and innovative spirit of industry-leading companies around 24G SAS. The plugfest brought together eight SAS equipment manufacturers in Austin, Texas, and was co-located with SNIA Regional SDC Austin for the first time. Test results were audited by an independent engineering consultant.

NEWS

Europe lags behind North America in AI race

Published in AI Tech & Trends

New research reveals North America leads in AI-driven product innovation but Europe seeks to make up gap with user-first approach.

68% of organisations using Gen AI to advance Quality Engineering

Developer productivity and quality engineering has passed the tipping point of adopting generative...

Cyber extortion victims grow by a record 77%

Small businesses impacted 4X more often than medium and large businesses combined, reveals Orange...

NIS2 - ignore at your peril

Approximately 80% of businesses are confident in adhering to NIS2, yet 66% will miss the compliance...

AI, automation, and web scraping set to disrupt the digital world in 2025

Oxylabs experts predict AI-driven web scraping, multi-agent systems, and evolving regulations will...

Financial services sector is now the number one target for DDoS attacks

FS-ISAC, the member-driven, not-for-profit organization that advances cybersecurity and resilience...

Risk appetites have grown for 81% of CISOs

Netskope has published a new report analyzing the evolution of the CISO role within the retail...

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Hybrid working 2.0 is here – don’t panic!

Neil Patel, Director, European Marketing & Business Development, and Alan Jones, Consumer Solutions & Marketing Manager, UK&I, both at D-Link Europe Ltd, discuss the practicalities of hybrid working, with particular reference to ways in which the home office can be upgraded to ensure an optimised, secure IT environment which, in turn, will lead to an optimised employee experience.

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