Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreLatest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.
Read MoreQuorum has announced the general availability of Quorum onQ™ v3.8. This latest version offers a long list of new features and enhancements — among them, the industry’s first truly agentless protection for application consistency. With this new feature, Quorum delivers the only disaster recovery solution that completely removes the agent from backup, ensuring customers adhere to regulatory compliance.
Read MoreSyncro controllers bring shared storage with RAID along with storage clustering and failover to expanded lineup of Lenovo server systems.
Read MoreGridstore™ has revealed its mid-year review of their original 2014 industry predictions. With data growth showing no signs of slowing down and the variety and number of data storage solutions on the market also increasing, there continues to be a large amount of end-user confusion when it comes to product purchasing decisions. Now at the midpoint of 2014, Gridstore CEO George Symons reviews three of his key predictions to see how far the market has come in six months and where it might be...
Read MorePlatform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.
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