Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Quorum releases onQ v3.8

Quorum has announced the general availability of Quorum onQ™ v3.8. This latest version offers a long list of new features and enhancements — among them, the industry’s first truly agentless protection for application consistency. With this new feature, Quorum delivers the only disaster recovery solution that completely removes the agent from backup, ensuring customers adhere to regulatory compliance.

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to expanded lineup of Lenovo server systems.

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With data growth showing no signs of slowing down and the variety and number of data storage solutions on the market also increasing, there continues to be a large amount of end-user confusion when it comes to product purchasing decisions. Now at the midpoint of 2014, Gridstore CEO George Symons reviews three of his key predictions to see how far the market has come in six months and where it might be...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.

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Solution brings hyperconverged and edge computing to government agencies.
Delivers application and data insights for dynamic data visualisation, policy-based automation, and...
Commvault has added its Intelligent Data Management portfolio.
72% of education professionals are not encrypting data on USB sticks and other portable devices,...
Commvault’s customers can now benefit from the simplicity, security, and scalability of...
NetApp introduces vision for enterprise-class data services for stateful, cloud-native applications...
Latest Video

Technical Discussion: Encryption and Security at High Speed over Distance for IP Storage

Why do so many IP replication solutions lack encryption capabilities, and why is performance an issue when you need to encrypt data inflight? Check out Brocade subject matter experts discussing the challenges of maintaining security while replicating data between data centers at high throughput, including how Brocade addresses this architecturally with IP Extension.

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