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Businesses fail to measure or monitor customer service quality

Research highlights lack of consensus on what quality means and finds many businesses prevented...

Scandinavian Airlines onboards Neustar

Photo Credit: NextNewMedia / Shutterstock.comLeading European airline selects unified...

Centrica gains actionable intelligence

Centrica, the world’s leading energy and services company and home of brands such as British...

IT leaders don't trust the data

Poor data quality and formatting, siloed data sources, and delayed analytics projects leading to...

Banco ABC Brasil modernises customer experience

Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first...

Optimising omni-channel operational efficiency

Central data hub based on Microsoft Azure and cloud APIs enables enhanced information sharing in...

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Maximizing Your Quality of Life with Genomic Data

Meet Hakon Gudbjartsson, PhD, WuXi NextCODE CIO, and Data Visionary. Learn how Dr. Gudbjartsson is helping organizations use data to improve the health and quality of life of people around the world.

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