Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

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IT professionals lack confidence to manage governance, risk and compliance

Dell Software survey shows nearly 100 percent of respondents in finance, retail and healthcare industries are worried about capability to meet compliance objectives.

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management of Docker, KVM and VMware vSphere. Platform9 is currently in beta with a dozen mid-to-large sized organizations.

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93% of cloud enterprise professionals are drawn to the “big three” hyperscale clouds due to the...
Six Degrees has become a Microsoft Azure Expert MSP. Six Degrees is one of only eight UK...
IT Europa and Angel Business Communications have published details of the agenda of the ninth...
Nutanix has published the healthcare industry findings of its second annual Enterprise Cloud Index...
Launched in December 2018, Evolve Project is a €14 million Innovation Action comprising of 19...
CensorNet announces the availability of its Unified Security Service, CensorNet USS.
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Ferrari: A New Perspective on Cybersecurity

Ferrari took a strategic decision to choose Kaspersky Lab as their IT Security provider. They wanted to introduce more stringent IT security measures, both to protect their core business and to ensure an increase in safety. Find out more in this exclusive video.

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