Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

Preliminary research by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

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Ian Kilpatrick, chairman of VAD Wick Hill Group, looks forward to the coming year.
Modern Bakery in Dubai has selected Fujitsu for a highly strategic project to update the...
Focus is on data, AI and edge computing services.
Infinera and XL Axiata have announced the expansion of XL Axiata’s South Sumatra terrestrial...
IoT and mobile device proliferation is accelerating Wi-Fi demand, with 3 billion devices shipping...
Will allow 4.2Gbps downlink speed for high-speed data communications.
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Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

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