Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

Preliminary research by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

Read More


Less than one in ten enterprises has faith in its existing network; more agile infrastructures are...
New initiative aims to break down barriers to the use of technology in education and kicks off with...
Value-added distributor’s HP sales team achieves internationally-recognised qualification...
IT departments must free themselves from the pressures of tactical necessities before they can be...
Over half of local government senior decision makers are not confident future investment will be...
One of Wales’ leading IT consultancies has acquired an experienced Sage solutions provider,...
Latest Video

Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

Read more