Digital Business

Digital transformation for engagement to insight

OpenText enhances EIM platform to include new discovery capabilities, next generation customer experience management and secures position as number one EIM cloud provider.

British businesses fear they will face digital disruption by 2018

Half of all UK business leaders (50%) fear that their industries face significant digital disruption within the next two years, according to new research published by Microsoft. The financial services sector, which employs 2.2 million people and contributes ?66bn in taxes to the UK economy, is demonstrating the highest level of anxiety, with two-thirds (65%) of respondents fearing the impact of disruption on their markets over the course of the next 24 months.

Centrica selects Cognizant

Cognizant has been selected by Centrica, an international energy and services company, as a strategic partner to deliver end-to-end digital assurance as-a-service across Centrica’s technology landscape and enhance the efficiency, reliability and user experience of Centrica’s web and digital applications and smart devices.

The human touch - still valued

Four out of five prefer that human customer service interactions remain a part of customer service.

Public sector organisations miss the opportunity of cloud to support digital transformation

Research reveals majority of public sector executives see digital transformation as the biggest challenge of the coming year, but fail to prioritise cloud initiatives.

Demoing the World's Largest Multi-Cloud CI Application