Digitalisation World

“Cost to Serve” metrics and self-service implementation key for new ITSM deployment.

A sobering majority of executives lack the skills and mindsets necessary to lead in the digital economy

Amidst the changing nature of work, competition, and society, the research suggests ways to...

Twenty-five percent of customer service and support operations will integrate virtual customer...

Global losses from cybercrime now total over $1 trillion, a more than 50 percent increase from 2018.

Sentiment towards technology warms as COVID-19 forces businesses to go digital.

New AIOps capabilities speed issue resolution by 50%, reduce event noise by 90%, and optimize...

95% of global business decision makers face challenges when it comes to achieving a more successful...

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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