Digitalisation World

South Gloucestershire selects Civica Digital as transformation partner

Published in Digital Business

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

Self-service and AI are redefining how consumers view customer service

Published in Digital Business

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

NEWS

Inertia threatens digital change

Published in Digital Business

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

Published in Digital Business

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

NEWS

Two thirds of channel companies eager to enter into new partnerships

Published in Datacentre + Network Security Digital Business Infrastructure Networking Server Technology Storage Technology

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

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