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Customers feel disconnected

Consumer Connectivity Insights 2018 reveals over two-thirds (69 percent) of global consumers would consider changing their bank, retailer or insurance provider due to a disconnected experience.

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NEWS

Successful automated customer self-service can only be achieved through mastery of natural language processing

Self-service is in high demand, but businesses need to be in the best position to deliver it.

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Removing barrier to enterprise wide automation

Kryon Process Discovery is said to enable any enterprise to be fully automated in unprecedented time and at unparalleled cost-effectiveness expanding the benefits of RPA for maximum ROI.

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Fujitsu launches Digital Transformation Centre in London

 Fujitsu opens new Digital Transformation Center (DTC) in London to provide customers with access to its proven Co-creating Program.

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Applying AI technology could improve legal firms’ efficiency by 50%

Scepticism and apprehension over losing hourly revenue is preventing wider adoption of technology among legal firms.

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NEWS

Scandinavian Airlines onboards Neustar

Photo Credit: NextNewMedia  / Shutterstock.comLeading European airline selects unified measurement and analytics solution for data-driven marketing mix insights.

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Revolutionising HR strategy with Sage's Workforce Intelligence

Sage launches an innovative analytics engine to enhance HR decision-making, improve employee...

Pressure to impact revenue puts CIOs under immense strain

61% of CIOs say time spent on strategic planning increased in last 12 months.

Survey reveals top priorities for C-Suite Executives

Generative artificial intelligence (GenAI) ushers in a new wave of optimism for transforming how...

BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of...

Bold leadership elevates CIOs to the boardroom

50% of CIOs say their board expects them to deliver continuous innovation.

Accenture & Oracle take West Midlands Police on a journey to Cloud

West Midlands Police’s Digital transformation project achieves a significant cloud milestone.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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