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Customers feel disconnected

Consumer Connectivity Insights 2018 reveals over two-thirds (69 percent) of global consumers would consider changing their bank, retailer or insurance provider due to a disconnected experience.

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NEWS

Successful automated customer self-service can only be achieved through mastery of natural language processing

Self-service is in high demand, but businesses need to be in the best position to deliver it.

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Removing barrier to enterprise wide automation

Kryon Process Discovery is said to enable any enterprise to be fully automated in unprecedented time and at unparalleled cost-effectiveness expanding the benefits of RPA for maximum ROI.

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Fujitsu launches Digital Transformation Centre in London

 Fujitsu opens new Digital Transformation Center (DTC) in London to provide customers with access to its proven Co-creating Program.

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Applying AI technology could improve legal firms’ efficiency by 50%

Scepticism and apprehension over losing hourly revenue is preventing wider adoption of technology among legal firms.

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NEWS

Scandinavian Airlines onboards Neustar

Photo Credit: NextNewMedia  / Shutterstock.comLeading European airline selects unified measurement and analytics solution for data-driven marketing mix insights.

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Integration challenges threaten digital transformation

Only 37% of IT teams were able to complete all the projects asked of them last year, and are asked...

Survey identifies digital innovation gap between leaders and laggards

In the largest survey in the CMS industry, two-thirds of digital leaders admit they may be falling...

83% of CIOs must do more with less in 2023

SoftwareOne Holding has unveiled the findings of CIO Pulse: 2023 budgets & priorities.

Research reveals a customer relationship crisis

Struggling to get a clear picture of their customers, more than half of sales leaders say their CRM...

Ricoh Europe forms strategic collaboration with ServiceNow to transform customer service

Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...

HCL to power Hitachi ABB Power Grids

Multi-year agreement to drive business transformation through a modern independent IT organization.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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