Digitalisation World

NTT DATA UK extends 13-year partnership with eir Ireland

Published in Digital Business

NTT DATA UK and leading Irish telecommunications provider eir announce an extension of their ongoing 13-year partnership. Over the years, NTT DATA UK has provided a variety of services for the telco giant and led numerous digital transformation projects. Most recently, eir awarded NTT DATA UK the Managed Services contract of its IT operations to streamline and improve eir’s existing legacy applications and infrastructure.

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Digital lifeline for SMBs

Published in Digital Business

UK Small and Medium Businesses (SMBs) are going digital and getting creative with their online presence.

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Skills gaps holding back financial institutions

Published in Digital Business

Banking Circle research reveals roadblocks stopping Banks and FinTechs futureproofing their organisations.

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Customer experience maturity leads to business resilience, revenue growth and agent retention

Published in Digital Business

Companies that have continued to invest in their customer experience (CX) over the past year are 16 times more likely to have maximised their resiliency during the pandemic and three times more likely to have grown their customer base year over year, according to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG).

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ControlUp and VMware expand partnership

Published in AIOps Digital Business

ControlUp is excited to announce VMware will resell ControlUp’s new digital employee experience management solutions, making them available to VMware Horizon customers. ControlUp Remote DX and Scoutbees solutions provide Horizon customers with a unique window into remote workers’ local area networks, and perform synthetic testing to spot potential problem areas before they result in employee frustration and hamper productivity.

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