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Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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NEWS

Circular Computing launches Remanufacturing-as-a-Service

Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.

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NEWS

Decentralised IT comes under scrutiny

ManageEngine has published the findings of its latest research. It found that almost all organisations globally (94%) are on the path to decentralisation of IT. In stark contrast, however, almost a third (31%) of companies in the UK have no plans to decentralise IT.

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NEWS

Modern business communications required to support hybrid work

Mitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.

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NEWS

Microsoft unveils new research and technology to bridge the disconnect between leaders and employees

Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another.

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NEWS

3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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Riverbed launches energy efficiency capabilities

New release of Alluvio Aternity for sustainability provides environmental insights and automation...

Monitoring fraud in real time

Leveraging Teradata’s Think Big Analytics consulting arm, Danske now employs advanced machine...

Dell and Intel's research reveals AI integration opportunities with Windows 11 migration

A study reveals significant benefits and challenges for U.K. businesses transitioning to Microsoft...

MSPs are continuing to show unprecedented growth rates for third straight year

Service Leadership, Inc.®, a ConnectWise solution, has released the findings of its Service...

Businesses falling drastically short in efforts to digitise supply chain

Study finds just one in 20 (6%) businesses has developed an entirely digital trading relationship...

Chief Technology Officers are critical for companies’ Net-Zero targets

Eighty-four percent of CEOs and chief sustainability officers agree the CTO has the potential to...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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