Twilio has released its third annual State of Customer Engagement Report, which reflects findings from a survey of 3,450 business leaders and 4,500 consumers across 12 countries.
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New research from IONOS, one of Europe’s largest cloud and hosting services providers, has found that just under two thirds (63%) of SMEs find digitalisation useful for revenue growth, and nearly three-quarters (70%) of those asked find it useful for winning new customers.
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A majority describe digital collaboration as useful — but relatively few describe it as engaging, impactful or crucial.
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Lakeside Software’s DEX packs drive enterprise IT agility, green IT, and employee well-being by solving complex IT service delivery and digital workplace challenges.
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More than 60% of businesses are now considering how IT can help them be more sustainable, according to new industry research.
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More than two thirds (67%) state that events such as COP26 and the Climate Red report have changed their thinking on how their brand tackles sustainability.
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