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Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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NEWS

Circular Computing launches Remanufacturing-as-a-Service

Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.

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NEWS

Decentralised IT comes under scrutiny

ManageEngine has published the findings of its latest research. It found that almost all organisations globally (94%) are on the path to decentralisation of IT. In stark contrast, however, almost a third (31%) of companies in the UK have no plans to decentralise IT.

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NEWS

Modern business communications required to support hybrid work

Mitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.

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NEWS

Microsoft unveils new research and technology to bridge the disconnect between leaders and employees

Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another.

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NEWS

3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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Survey focuses on digital transformation

Fujitsu has released its Fujitsu Future Insights Global Digital Transformation Survey Report 2019,...

Lewisham Homes makes major IT investment

Lewisham Homes has completed a project to install IGEL's multimedia UD3 terminals and its UDC...

Declining confidence in public sector IT operations

Splunk has unveiled the results of the 2017 Splunk Public Sector IT Operations Survey. The...

83% of UK businesses achieved growth goal last year

UK employees are confident about how their organisation responded to COVID-19 challenges, and are...

Businesses hoard data but slow to exploit its machine learning power

Research published by in-memory analytics database creator, Exasol, reveals that only 30% of...

Businesses overlook €113 billion hybrid work boost to economy

Only half of businesses have hybrid work in place and are missing growth opportunities.
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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