NEWS

The rise of the employee-centric hybrid workplace

Demand for hybrid working and employment market turbulence are changing the role of the office and the corporate technology environment, as 42% expect to change roles in the next 12 months.

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Soldo boosts secure transactions and customer satisfaction

Continuous runtime application security helps leading fintech company to reduce time spent detecting and remediating critical software vulnerabilities from days to minutes.

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NEWS

Half of young tech workers have had negative industry experiences

Businesses must prioritise fostering an inclusive company culture in order to improve the professional experiences of young tech workers from underrepresented groups, new research has found.

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NEWS

BSH Home Appliances Group chooses Twilio

BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.

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NEWS

HCLTech to supercharge New York Giants and New York Jets fan experiences

$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.

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NEWS

Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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PagerDuty has released a study that reveals service disruptions remain a critical concern for IT...
Research released recently shows that 67% of IT decision makers favour a hybrid hosting...
Chief Information Officers (CIOs) increasingly see IT moving from a ‘cost center’ to a ‘trust...
AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders.
"Digital transformation" to collapse into "digital disillusion” before later recovery.
Digital Construction Works (DCW), a new digital automation, integration, and digital twinning...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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