Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Cabinet minsters fail to see the big picture in shift to SMEs

Cabinet Ministers are failing to grasp the bigger picture behind the government’s move to embrace IT services supplied through SMEs says Peter Groucutt, managing director of Databarracks. This is following comments that small firms are apparently unable to effectively support the IT capabilities of government departments. Recently, Vince Cable, business secretary, and Ed Davey at the energy department, revealed to the prime minister that government departments are at a virtual...

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Severnside Housing moves in with Shavlik

Patch management solution helps Severnside Housing gain greater control of IT and allows the organisation more time to help resolve community queries. The solution will improve Severnside Housing’s software patching capabilities, ensuring that sensitive data is secure and all software is up-to-date to allow employees to focus on looking after residents, rather than manually updating systems.

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Volta announces C4L PoP

C4L chooses Volta to expand their private fibre-optic 1-100Gb coreTX network in Central London.

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Eaton has added Rittal to its xModular partner programme to help advance its innovations within the...
Joint offer enables IT Professionals to overcome challenges associated with distributed...
The report showcases atNorth’s advancements in sustainability, energy efficiency and community...
Transaction will strengthen Lumen’s financial position and sharpen strategic focus.
New data centre sites approved as 10,000 MW of new renewable energy expected by 2030 through €2bn...
Data centres facing longer lead time for sufficient grid capacity.
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Equinix Insider - White Ops President & COO, Eddie Schwartz

Eddie has over 25 years experience in information security, including recent work as the CISO of RSA, the Security Division of EMC, and Co-Founder/CSO of NetWitness.

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