Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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MongoDB to integrate Voyage AI’s industry-leading embedding and reranking models, delivering...
With one single SQL query, Starburst customers can analyze data across cloud platforms including...
Small and medium-sized businesses (SMBs) are engines of innovation, capable of doing a lot with...
Asset and service data will have a gravitational pull beyond service departments, putting a new...
Almost half of HR professionals (44 percent) are now using data for workforce planning and...
Neural Technologies is launching the Optimus Ecosystem, an integrated compilation of solutions...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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