Calyx makes major investment in 24/7 IT Service Desk

Managed ICT provider increases capacity by 200 hours a week to meet growing globalisation and need to eliminate downtime.

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Zendesk supports GLOSSYBOX to optimise global customer service

Zendesk and GLOSSYBOX to work together in Europe; with expansion to China, Japan, Korea and USA planned for the future.

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Preventing Shadow IT with Service Desk 7.7

LANDESK is helping bridge the gap between IT and end users with its new Service Desk 7.7 release. Service Desk 7.7 includes a robust set of features designed to prevent shadow IT by increasing engagement and communication between IT and end users.

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Rackspace offers high-performance MongoDB Database-As-A-Service

Rackspace® Hosting has launched ObjectRocket, its NoSQL MongoDB Database-as-a-Service (DBaaS), in its UK data centre. With the open source-based MongoDB solution, Rackspace will broaden its portfolio to offer European customers a NoSQL DBaaS for big data applications. This offering will be built upon hardware optimised specifically for MongoDB and easily accessed and integrated into existing systems.

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Red Hat upgrades Cloud infrastructure offerings

Global availability of updated products across traditional virtualization, OpenStack-powered Infrastructure-as-a-Service and integrated cloud infrastructure.

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Infinity SDC launches flagship data centre

UK data centre operator Infinity SDC has launched the first phase of its flagship data centre at Slough. The data centre is Infinity’s first purpose built facility, located in the heart of the UK’s High Tech corridor. The site was made fully operational in December with the first two contracted customers already installing their equipment.

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Telia Carrier has opened a new Cloud Connect PoP in the SUPERNAP Italia data center near Milan,...
Cloud Contact Centre and Skype for Business solution implemented across three continents in just...
Accenture has launched Velocity, a jointly funded and co-developed platform with Amazon Web...
Kyndryl introduces an AI-enabled approach to support SAP ECC to S/4HANA migrations, helping...
Major DE-CIX infrastructure upgrade reinforces EdgeConneX as a leading international gateway for...
Cloudera says that the Cloudera Data Platform (CDP) is now available on Google Cloud.
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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