Customer service being overlooked, survey shows

Commissioned by KANA Software, the survey shows that the majority of business managers think customer service plays little part in generating additional revenue

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Lantronix® SLB™ eliminates branch office downtime

Next-generation SLB now available in Europe and Asia; Enterprise users improve customer response time, reduce IT management costs, and maximise productivity

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FTSE 250 health company optimises IT service delivery

Synergy Health, the trusted experts in global health, have selected assyst, the leading IT Service Management (ITSM) solution from Axios Systems, to optimize IT service delivery to their global user base.

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Onyx Group named office Public Sector Cloud Supplier

Data Centre & Cloud specialists Onyx Group are celebrating once more as they have been named as one of the official Cloud Computing suppliers to the government.

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Delivering deeper understanding of customers

Zendesk, Inc. has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its cloud-based customer service platform.

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Rubrik protects Casey Group’s 90% virtualised environment, including virtual SQL and...
HPE Right Mix Advisor delivers data-driven guidance to help CIOs quickly and confidently move...
OVHcloud announces the rearchitecting of its VMware portfolio in the Hosted Private Cloud universe....
The growth of cloud-based deployment models and context-aware communications solutions is...
Expanded capabilities provide secure and flexible virtual app and desktop delivery that enables...
Whitespace Software, the digital insurance and reinsurance trading platform, has delivered one year...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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