Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's enterprise resource planning, systems management and other activities.

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014 security conference in Las Vegas, Nevada.

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near their offices gives them peace of mind.

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Increasing demand leads to a sixth data hall and further 1MW power capacity.
IT infrastructure update to enable automation and cloud integration.
Full spectrum of Public Sector Cloud Services now available under both Six Degrees and Carrenza...
PingOne Services provide multi-factor authentication and real-time threat detection for stronger...
The London Internet Exchange (LINX) and Newcastle Internet Exchange (NCL-IX) have announced a new...
New data centre sites approved as 10,000 MW of new renewable energy expected by 2030 through €2bn...
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Solve 2015: London - Andy Williams, Rackspace

Solve London - How Great Support Matters in a SaaS World.

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