Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Retailer optimizes costs, drives change across the business by moving SAP solutions to HP Helion...
Interoute, owner operator of Europe's largest cloud services platform, has expanded the scope...
EU exit opens a Pandora’s Box of data location and compliance issues.
A game of two halves in Europe as France, Spain and Benelux lead the charge on innovative IT...
Equinix, a provider of carrier-neutral data centers and Internet exchanges enabling the...
Twelve prime sites have been identified as the result of a study which has been developed to help...
Latest Video

The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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