Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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New partnership integrates Viridian’s network with the cloud to improve service to 30,000...
IT support and solutions provider becomes latest member of industry body.
IT infrastructure firms continue to dictate the shape of the major European data centre...
Leading mobile app-tech company chooses the Equinix Washington, D.C. data centre to scale global...
IT/business divide prevents organisations exploring big data solutions.
Wipro has been awarded a three-year IT infrastructure services and digital transformation...
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The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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