Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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Cloud based Disaster Recovery-as-a-Service solution offers sub 15 minute recovery times.
Cisco and Citrix extend strategic alliance with network services innovations.
More than three-quarters of respondents using a combination of PaaS, containers and serverless...
Virtus Data Centres (‘Virtus’) has secured a new power contract with E.ON for its LON1...
Company has completed Tier III certifications for five of 20 new data center projects.
As Lumen Technologies, or simply Lumen, the company will help lead enterprises through the...
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The most secure data centre in Scandinavia?

Hidden deep in a mountain, Green Mountain’s data centre is cooled by the cold waters of a Norwegian fjord. Working with nature, Green Mountain is saving energy and protecting the environment — leading the way to cutting data centre energy use by a third.

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