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Study reveals that the majority of contact centres plan for AI to augment agents.
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Virtual Instruments has become Virtana, a company focused on providing customers with the industry’s most robust AI-powered hybrid IT infrastructure management platforms for mission-critical workloads. Underscoring this commitment to helping enterprises manage their complex multi-cloud environments, Virtana has introduced CloudWisdom, a SaaS-based cloud cost optimisation and monitoring platform. CloudWisdom helps customers plan, analyse and optimise their cloud workloads, services and...
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In this article, Steve Smith, VP, Strategic Industries at ClickSoftware explains how IoT and predictive maintenance can help you increase field service efficiency and productivity, decrease tech travel time and reduce charges incurred from missed SLAs, while giving your customers the service they expect.
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Outdoor surveillance cameras will be the largest market for 5G Internet of Things (IoT) solutions worldwide over the next three years, according to Gartner, Inc. These cameras will represent 70% of the 5G IoT endpoint installed base in 2020, before contracting to 32% by the end of 2023.
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However, fewer than one in five businesses are investing in emotional intelligence training for non-supervisory employees.
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Wearable technology is revolutionising the way we work, with new Assisted Reality (AR) devices disrupting established industry sectors and opening entirely new markets. By Nick Offin, Head of Sales, Marketing and Operations, dynabook Northern Europe.
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Docker is an open platform for developers and system administrators to build, ship and run distributed applications. With Docker, IT organizations shrink application delivery from months to minutes, frictionlessly move workloads between data centers and the cloud and can achieve up to 20X greater efficiency in their use of computing resources. Inspired by an active community and by transparent, open source innovation, Docker containers have been downloaded more than 700 million times and Docker is used by millions of developers across thousands of the world?s most innovative organizations, including eBay, Baidu, the BBC, Goldman Sachs, Groupon, ING, Yelp, and Spotify. Docker?s rapid adoption has catalyzed an active ecosystem, resulting in more than 180,000 ?Dockerized? applications, over 40 Docker-related startups and integration partnerships with AWS, Cloud Foundry, Google, IBM, Microsoft, OpenStack, Rackspace, Red Hat and VMware.
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